Return & Refund Policy

Section 1

Unopened Products — 30-Day Return Window

If you change your mind, you may return any unopened, sealed product within 30 days of the delivery date.

Conditions:

• The product must be in its original, factory-sealed packaging.
• The seal must be fully intact and unbroken.
• Proof of purchase is required.

Process:

1. 1Contact our support team within 30 days of delivery to request a return authorisation.
2. 2Once approved, ship the product back to us at your own cost.
3. 3Upon receipt and inspection, we will process a refund of the product amount only — original shipping fees are non-refundable.
4. 4Refunds are returned to your original payment method within 10 business days.

Section 2

Results-Based Refund — 30-Day Satisfaction Guarantee

We are confident in the efficacy of our formulations. If after consistent use you have not experienced any measurable benefit, you may apply for a goodwill refund under the following conditions.

Eligibility Criteria

To qualify, you must provide all of the following:

• Proof of consistent use at the correct dosage — this may include a photo log, purchase history showing repeat orders, or a written declaration confirming you followed the recommended dosage as stated on the product label throughout the 30-day period.
• Supporting evidence of no results — for example, relevant bloodwork, a medical report, or clinical results from before and after the usage period that supports your claim.

What You Receive

• A full refund of the product amount, excluding any original shipping charges.
• No need to return the opened product — this is a goodwill gesture based on verified evidence.

How to Apply

1. 1Contact our support team with your order number and a summary of your claim.
2. 2Submit your supporting documentation (dosage log + bloodwork or equivalent evidence) via email to hello@nutrizen.co.za.
3. 3Our team will review your submission within 5 business days and respond with a decision.
4. 4If approved, your refund will be processed within 10 business days.

Section 3

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your product arrives damaged, defective, or does not match what you ordered, contact us within 7 days of delivery and we will resolve the issue at no cost to you — through a replacement, exchange, or full refund.

Section 4

Consumer Protection Act (CPA) Compliance

This policy is fully aligned with the South African Consumer Protection Act (No. 68 of 2008). Under the CPA:

• You are entitled to a repair, replacement, or refund if goods are defective, unsafe, or do not match their description.
• Defective items may be returned within six months of purchase for assessment and resolution.

Section 5

7-Day Cooling-Off Period (Online Purchases)

In accordance with South African electronic commerce regulations, you have the right to cancel any online order within 7 days of receiving your goods and receive a full refund, provided the product is returned in its original, unopened condition. Return shipping costs in this instance are the responsibility of the customer.

Section 6

Items Not Eligible for Return

The following cannot be returned under any circumstance:

• Products that have been opened and do not meet the results-based refund criteria above.
• Products purchased on sale or as part of a bundle promotion (unless defective).
• Gift cards.